Send and Receive Money with Zelle^®

You can send money to friends, family and others you trust¹.

Since money is sent directly from your bank account to another person's bank account within minutes¹, it's important to only send money to people you trust, and always ensure you've used the correct email address or correct U.S. mobile number.

You can send, request, or receive money with Zelle^®.

1. To get started, log into F&M Online or Mobile Banking and:
   1. Navigate to Transactions and select "Send Money with Zelle^®"
   2. Accept terms and conditions
   3. Enter your email address or U.S. mobile phone number
   4. Receive a one-time verification code, enter it, and you're ready to start sending and receiving money with Zelle^®.
2. To send money using Zelle^®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then click "Send." In most cases, the money is available to your recipient in minutes¹.
3. To request money using Zelle^®, choose "Request," select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review, and click "Request"².
4. To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle^®.

If you have already enrolled with Zelle^®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes¹.

1. Click on the link provided in the payment notification you received via email or text message.
2. Select Farmers & Merchants Bank of LB
3. Follow the instructions provided on the page to enroll and receive payments.

Important Note: The email address or U.S. mobile number that you enrolled with Zelle^® to receive the payment will be the notification method to ensure you have receive your money.

Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter, or neighbor¹.

Since money is sent directly from your bank account to another person's bank account within minutes¹, Zelle^® should only be used to send money to friends, family, and others you trust.

Neither Farmers & Merchants Bank of Long Beach, nor Zelle^® offer a protection program for any authorized payments you made with Zelle^® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.

It's easy — Zelle^® is already available within F&M Online and Mobile Banking in the “Transactions” section. Check out our app or sign-in to F&M Online Banking and follow a few simple steps to enroll in Zelle^® today.

You can find a full list of participating banks and credit unions live with Zelle^® here. When locating us be sure to search Farmers & Merchants Bank of LB.

If your recipient's financial institution isn't on the list, not to worry, the list of participating financial institutions is always growing, and your recipient can still use Zelle^® by downloading the Zelle^® app for Android^™ and iOS.

To enroll with the Zelle^® app, your recipient will enter their basic contact information including:

• An email address
• A U.S. mobile number, and
• A Visa^® or Mastercard^® debit card with a U.S. based account (does not include U.S. territories). Zelle^® does not accept debit cards associated with international deposit accounts or any credit cards.

When you enroll with Zelle^® through F&M Online Mobile Banking, only your name, the name of your bank, and the email address or U.S. mobile number you enrolled with is shared with Zelle^®. No sensitive account details are shared with Zelle^® and only F&M Bank has access to it.

When someone sends money to your enrolled email address or U.S. mobile number, Zelle^® looks up the email address or mobile number in its "directory" and notifies us of the incoming payment. We then direct the payment into your bank account, all while keeping your sensitive account details private.

In order to use Zelle^®, the sender and recipient's bank accounts must be based in the U.S.

You can cancel a payment only if the person you sent the money to hasn't enrolled with Zelle^® yet. To check whether the payment is still pending, because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select "Cancel This Payment."

If the person you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust and always ensure you've used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please contact the F&M Client Care Center at (866) 437-0011 between the hours of 7:00am to 9:00pm Monday through Friday, 8:00am to 9:00pm, Saturday and 8:00am to 5:00pm Sunday, PT.

With Zelle^®, you can set up a future or recurring payments sent directly to your recipient³.

You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

Money sent with Zelle^® is typically available to an enrolled recipient within minutes¹.

If you send money to someone who isn't enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, the money will be available in your recipient's account, typically within minutes¹.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile phone number.

If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please contact the F&M Client Care Center at (866) 437-0011 between the hours of 7:00am to 9:00pm Monday through Friday, 8:00am to 9:00pm, Saturday and 8:00am to 5:00pm Sunday, PT.

Yes, they will receive a notification via email or text message.

Keeping your money and information safe is a top priority. When you use Zelle^® within F&M Online and Mobile Banking, your information is protected with the same technology we use to keep your bank account(s) safe.

If you don't know the person or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle^® for these types of transactions.

These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither F&M Bank, nor Zelle^® offer a protection program for any authorized payments made with Zelle^®. For example, if you do not receive the item you paid for or the item is not as described or as you expected, you cannot revoke the payment.

Your email address or U.S. mobile phone number may already be enrolled with Zelle^® at another bank or credit union. Please contact the F&M Client Care Center at (866) 437-0011 between the hours of 7:00am to 9:00pm Monday through Friday, 8:00am to 9:00pm, Saturday and 8:00am to 5:00pm Sunday, PT., and ask them to move your email address or U.S. mobile phone number to F&M Bank so you can use it for Zelle^®.

Once your email address or U.S. mobile phone number is moved, it will be connected to your F&M Bank account so you can start sending and receiving money with Zelle^® through F&M Online and Mobile Banking. Please call the F&M Client Care Center at (866) 437-0011 between the hours of 7:00am to 9:00pm Monday through Friday, 8:00am to 9:00pm, Saturday and 8:00am to 5:00pm Sunday, PT.