Card Alerts FAQs



F&M Card Alerts | Debit Card Alerts

    Frequently Asked Questions: F&M Card Alerts


  1. What are F&M Card Alerts?
    F&M Card Alerts help you stay on top of your finances and help to reduce the risk of fraud occurring on your card. Choose from numerous account notifications and monitor your transactions, adding another layer of security. Depending on the type of card you have, these are the types of alert options available:
    • F&M Debit Cards: Purchase Alerts and Fraud Alerts.
    • F&M Credit Cards: Balance Alerts, Payment Alerts, Transaction Alerts including Fraud Alerts, and other General Alerts.
  2. How do F&M Card Alerts work?
    When a transaction is triggered based on parameters that you have previously set up, we will send you a notification to the email and/or text message you have selected alerting you of the transaction(s).

    In the case of Fraud Alerts, these are transactions that the Bank has flagged as potentially fraudulent. You will need to respond to the Bank's email, text or F&M's automated phone system and verify if the transaction is yours or not.
  3. How much does it cost to enroll and use F&M Card Alerts?
    F&M Bank does not charge for this service, however your wireless carrier may charge you fees relating to using this service. Please check with your wireless carrier regarding text messaging and your mobile plan.
  4. How do I register for F&M Card Alerts?
    • Go to fmb.com/alerts
    • Click Enroll/Change Preferences
    • Enter the requested information
    • Select your alerts
    • Click Submit
  5. Why didn't I receive a text and/or email after I set up my Purchase Alerts?
    On occasion, the Merchant Category Number (MCC) differs from the real business type. For example, a Grocery Store can have an MCC incorrectly assigned by their bank as Convenience Store or a Bar can be incorrectly assigned as a Restaurant. F&M can't control how the merchant is categorized by their bank, however there are other alerts that you may set up that may identify these types of transactions.
  6. What wireless carriers currently participate in F&M Card Alerts?
    At this time, text messages for Card Alerts are specific to U.S. carriers only and do not include international carriers. Wireless carriers may be added and/or deleted at any time without notice.
  7. What makes a transaction appear suspicious?
    F&M Bank uses various strategies driven by current fraud trends. We examine many variables (i.e. the dollar amount, the rate of transaction, and the merchant type and location, etc.) to determine if a transaction is suspicious and potentially fraudulent. We also monitor prior account usage patterns, like geographical locations consistent with your other account transactions. In some cases, the characteristics of multiple transactions may raise suspicion and you may receive Fraud Alerts for more than one transaction. When the Fraud Alert is sent, we will ask you to respond to confirm if the transaction is yours or not.
  8. What if I don't reply to the Fraud Alert notification?
    For your security, we may block your card, preventing additional transactions from being approved, until you contact us to verify if the transaction is yours or not.
  9. What if I don't recognize the transactions in the Card Alert text or email notification?
    If you received a notification alert for a transaction you do not recognize, contact F&M immediately.
  10. How long should it take to receive a Card Alert by text message (SMS)?
    Typically, alerts are received within a minute, but timing may vary depending on such factors as cellular phone signal strength, traffic over the phone network, etc.
  11. Why didn't I receive a text to complete my registration after I enrolled in F&M Card Alerts?
    Your mobile phone may be blocked from receiving third-party text messages. Contact your wireless carrier and ask to remove the block from your mobile phone and also confirm that your plan allows for receiving and sending text messages. Please remember that F&M Bank does not charge for this service, however your wireless carrier may charge you.
  12. If I am traveling outside of the U.S., can I receive Text Alerts?
    Messages can only be sent via U.S. carriers and will only be receivable in the U.S. If you live outside of the U.S., you will need to specify an email address to receive Card Alerts by email.
  13. Are text commands case-sensitive?
    No, text commands can be sent as upper-case, lower-case or a mixture of both.
  14. Can I add multiple phone mobile numbers and multiple email addresses to receive F&M Card Alerts?
    Yes, you can enroll up to 5 destinations of mobile numbers and email addresses per card.
  15. What do I need to do if my mobile number changes?
    In order to receive Text Alerts you need to update your destination information. Log in to the Card Alerts website at fmb.com/alerts. After you sign in, go to Change Preferences to remove or update your selection. You can also contact us at (866) 437-0011 Monday-Friday 7 am-9 pm, Saturday 8 am-9 pm, and Sunday 8 am-5 pm PT.
  16. Will I receive F&M Card Alerts on a new card that is issued after my card is lost or stolen?
    If your card is lost or stolen, your new card will automatically be enrolled to receive the same Card Alerts you have previously selected.
  17. Why do I receive multiple text messages for a Card Alert?
    Text messages are unique and can only hold 160 characters. Some Card Alerts require multiple texts to communicate all of the necessary information.
  18. How do I stop receiving F&M Card Alerts emails?
    You can modify or deactivate your Card Alerts settings by login to the Card Alerts website at fmb.com/alerts or you can contact us at (866) 437-0011 Monday-Friday 7 am-9 pm, Saturday 8 am-9 pm, and Sunday 8 am-5 pm PT.
  19. How do I change my selected F&M Card Alerts?
    You can modify or deactivate your Card Alerts settings by login to the Card Alerts website at fmb.com/alerts. After you sign in, go to Change Preferences to remove or update your selection.


  20. Debit Cards Questions and Answers


  21. Which Debit Card Alert options can I select when I enroll?
    F&M Debit Card Alerts include Purchase Alerts and Fraud Alerts.
  22. I already had F&M Debit Card Fraud Alerts, do I need to enroll again?
    If you were enrolled in F&M Debit Fraud Alerts prior to November 2, 2016 at 11:59 pm, you will continue to receive Fraud Alerts; however the alerts will come from a new short code number 42831. If you want to receive Purchase Alerts you will need to set up your Purchase Alerts. If you had not being previously enrolled in F&M Debit Card Fraud Alerts you need to enroll in F&M Debit Card Alerts.
  23. Why didn't I receive an email confirmation after I enrolled in F&M Debit Card Alerts?
    The confirmation email may have been inappropriately flagged as spam. Check your email Junk folder and save us to your Contacts and mark us as Trusted . Your F&M Debit Card Alerts will be sent from the email address debitcard@alerts.fmb.com.
  24. How do I unsubscribe from Text Alerts on my F&M Debit Card?
    You can stop receiving Text Alerts by following any of the 3 methods below:
    1. Text the word STOP to 42831. You will receive an opt-out confirmation, or
    2. Update your destination information. Go to fmb.com/alerts, select the card and then Change Preferences to remove your phone or add a new mobile number, or
    3. Unsubscribe to this service by calling us at (866) 437-0011 Monday-Friday 7 am-9 pm, Saturday 8 am-9 pm, and Sunday 8 am-5 pm PT.
  25. Note: Debit Card Alerts sent to your primary email address will be unaffected by this action. The action above will only affect Text Alerts. After you unsubscribe from Text Alerts, you can restore them to your mobile phone at any time by visiting fmb.com/alerts and enrolling your mobile number for the alerts you'd like to receive.


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