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Frequently Asked Questions

General Questions:

How do I find the nearest Farmers & Merchants Bank (F&M) location? 
Go to www.fmb.com/locations and enter your zip code in the preferred location box to locate your nearest banking location.



How many offices does F&M have?
F&M has 24 offices serving Long Beach, Orange County and the South Bay. Go to www.fmb.com/locations to locate your nearest office.



What is F&M’s routing number? (Your check will also show the routing number)
F&M's routing number is 122201198 and is located on the bottom of your checks.



What are F&M’s banking hours?
Standard Business hours
Monday – Thursday 9:00 am – 5:00 pm
Friday 9:00 am – 6:00 pm
*Saturday Hours
Saturday 9:00 am – 12:00 pm

Our F&M banking hours vary by branch location. Visit our Locations link and scroll down to the desired branch to view business hours for that location.

* Not all branches are open on Saturdays.



How can I move my accounts to F&M?
You can open an account online or visit any F&M office and let one of our account specialists customize a plan to meet your needs.  If you open your account online, F&M can transfer funds electronically to your new account. Contact us at (866) 437-0011 for more information or click here to Open an Account.



How can I apply for a job with F&M? 
Go to www.fmb.com and visit Career Opportunities to see if positions are available.  You are also welcome to submit your resume to the Human Resources Department via e-mail at .  * Farmers & Merchants Bank is an equal opportunity employer.



I just received an e-mail from F&M. Should I respond to it?
F&M may send you an e-mail on occasion that requires a response; however, the bank will never ask for your social security number, online username or password, debit pin, or account information. If you suspect e-mail fraud please contact your local F&M branch representative or e-mail us at   * for further assistance.



How do I stop payment on a check?
You can stop payment on a paper check or electronic (ACH) transaction through online banking, coming in to an office, or calling your F&M Bank representative.



How do I change my address?
You can change your address through online banking or by visiting any F&M office. To change your address online, simply log in to online banking and click “Other Services,” update your address and click ”Submit.” For more information regarding personal information changes, please contact your local F&M bank representative.



How do I choose the best checking account for me?
Experience the personalized service offered by one of the strongest banks in California. Whether you are looking for a basic or interest-bearing checking account, let one of our F&M personal bankers customize a solution that meets your needs and goals.



Does F&M offer cashier's checks?
Yes. Cashier’s checks are available to F&M account holders only. A $6.00 service fee may apply.
 

Do you offer money orders?
Yes. Money orders are available to F&M account holders only. A $4.00 service fee may apply.
 

What is the bank's holiday schedule for 2016?
Farmers & Merchants Bank offices will be closed in observance of the following holidays:

Friday, January 1: New Year’s Day
Monday, January 18: Martin Luther King Jr. Day
Monday, February 15: Presidents’ Day
Monday, May 30: Memorial Day
Monday, July 4: Independence Day
Monday, September 5: Labor Day
Monday, October 10: Columbus Day
Friday, November 11: Veterans Day
Thursday, November 24: Thanksgiving Day
Monday, December 26: Christmas Day

 

Personal Checking Accounts

Why does the primary account holder have to consent to share existence and balance information with other parties on the Classic, Gold and Platinum Checking accounts?
With the combined balances condition to waive the Maintenance Fee, the joint signer(s) may inquire why their Classic, Gold, or Platinum Checking account received a Maintenance Fee for a specific month. As the account balances taken into consideration are the average daily balances of the Classic, Gold, or Platinum Checking account’s primary accountholder only, confirming this information for the account’s joint signer(s) will require the Bank to disclose the existence and balances of account(s) on which the joint signer(s) may not be related. By opening and maintaining the account, the Bank is able to assist the joint signer(s) with this inquiry.



How does the bank calculate the combined average daily balance in a checking and/or savings account(s) for Classic, Gold, and Platinum Checking accounts?
The combined average daily balance of the Classic, Gold, or Platinum Checking account is calculated by adding the average daily balances in the Classic, Gold, or Platinum Checking account and in each checking and/or savings account (with a primary or joint relationship) that is related to the primary accountholder. The average daily balance for the related accounts is calculated by adding the principal in the account(s) for each day from the first day of the related accounts’ current statement cycle through the last day of the Classic, Gold, or Platinum Checking account’s statement cycle, divided by the number of days between these two dates.



What counts as a debit transaction in regards to waiving the Maintenance Fee?
Debit Card Point-of-Sale transactions are the only debit card transactions that count towards waiving the Maintenance Fee. Transactions conducted at an ATM are excluded.



Do CDs and IRAs qualify for the combined balance for waiving Maintenance Fee for Classic, Gold, and Platinum Checking accounts?
No. The only accounts that qualify towards the combined balance are other checking and savings accounts in which the primary accountholder of the Classic, Gold, and Platinum Checking accounts has a primary or joint relationship.



Do CDs and IRAs qualify for the combined balance for waiving monthly service charges?
No. The only accounts that qualify are checking and savings accounts where the primary owner of the bundled account has a primary or joint relationship.



Do money market accounts count for the combined balance requirement for waiving the Maintenance Fee?
Yes. The primary accountholder of a Classic, Gold, or Platinum Checking account must have a primary or joint relationship to the money market account in order for it to count towards the combined average daily balance.  



Can balances from a business account count for the combined balance requirement for waiving the Maintenance Fee on a Classic, Gold, and Platinum Checking account?
It depends. Only the Classic, Gold, and Platinum Checking account’s primary accountholder’s other primary and joint relationships are considered. For example: Jane and Joe have a joint Gold Checking account where Jane is the primary accountholder. Jane also has another account (primary or joint). The balance in the other account will be taken into consideration for waiving the service charge on the Gold Checking. Typically, business entities are primary and have a separate account ownership, except in the case of a Sole Proprietor. If the account that Jane holds is a Sole Proprietor account that she is related to as either the primary or joint accountholder, the balance in that Sole Proprietor account would be taken into consideration for waiving the service charge on the Gold Checking. For most other business accounts, the balances would not count.



Which of the Personal Checking accounts are subject to the Paper Statement Fee?
The $3 Paper Statement Fee is assessed each statement cycle for Teen, College, Classic, and Senior Checking accounts when you elect to receive the account’s statement by mail. To avoid this fee, you must enroll in electronic delivery of statements.The Paper Statement Fee is waived for Gold and Platinum Checking accounts.



Online Banking (General):

How can I protect my account?
You can protect your personal or business system by making sure you keep your computer up to date with the latest version of anti-virus software. For additional online security protection, F&M strongly recommends downloading our “Trusteer Rapport” browser security software. Click here to download now.



What is the difference between the current balance and the available balance for my deposit accounts?
Current balance reflects everything that has officially posted to your account.
Available balance reflects any memo posts that have not yet officially posted; for example, a check coming through for payment, a direct deposit or cash being credited to your account.
 



What is the cut-off time to schedule an online transfer?
F&M account transfers are memo posted throughout each business day until 6:00 pm. Any transfers submitted after 6:00 pm will be processed the following business day.



How do I add a checking, savings, money market, IRA, or CD account to Online Banking? 
 Log in to online banking and click the “Click here to add an account” link. You can also request to add an account when you visit your local F&M office.



What is the cut-off time to submit a bill payment?
The bill pay system automatically displays the earliest available date the vendor will receive the payment. You can accept this date or change it to a date of your choice.



How much history can I view online?
90 days of account activity is available through your online banking history. Additional account activity, older than 90 days, is available on your online electronic statements.



How do I reset my password if I am locked out?
There are two ways to reset your password. First, click the “Forgot my password” link located under the password field. You will be prompted with a challenge question. If that is answered correctly, an e-mail containing a temporary password will automatically be sent to the e-mail address we have on file. Otherwise, you can call or e-mail Online Banking support at (562) 344-2370 or  * for assistance.



How do I change my password? 
Log in to online banking and click on the “Preferences” tab. Then click “Change Password.”



How do I reset my Security Image? 
Log in to online banking and click on the “Preferences” tab. Then click “Change Security Questions.” You can change your challenge questions and your security image from here.

 

Online Banking (Transfers):

Which of my F&M accounts can I transfer money between?
You can transfer funds between any accounts listed in your online banking profile. To add an account to your online banking profile refer to How do I add a checking, savings, money market, IRA, or CD account to Online Banking?”



Can I set up recurring or future e-dated transfers?
Yes. Log in to online banking and click on the “Transfers” tab. From the drop-down box select the “transfer from” and the “transfer to” account. Then select the desired transfer frequency from the drop-down list.



Is there a fee for transferring money to another party?
This function is only available to business customers under our Online Cash Management services. The fees for these services are $14.95 per month and $0.10 cents per electronic (ACH) transaction. Please visit Online Banking for more information.



What is the FDIC?
The FDIC (Federal Deposit Insurance Corporation) is an independent agency of the United States government that protects you against the loss of your deposits if an FDIC-insured bank or savings association fails. FDIC insurance is backed by the full faith and credit of the United States government. Since the FDIC's creation in 1933, no depositor has ever lost even one penny of FDIC-insured funds.



How do I check to see if my bank is insured by the FDIC?
You may use Bank Find by visiting the FDIC’s website at http://www.fdic.gov
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By clicking the button below, you are navigating to a third party website not maintained by F&M Bank. The third party is solely responsible for the content of its website including its privacy policy and the products and service it offers. If you do not wish to proceed, you can close this box to return to the F&M Bank website.
or call toll-free 1-877-ASK-FDIC to make sure your bank or savings association is insured by the FDIC. The FDIC insures deposits in most, but not all, banks and savings associations. All insured institutions must display an official FDIC sign at each teller window or teller station.



What does the FDIC insure?
FDIC insurance covers all deposit accounts at insured banks and savings associations, including checking, NOW, savings accounts, money-market deposit accounts, and certificates of deposit (CDs) up to the insurance limit.

The FDIC does not insure the money you invest in stocks, bonds, mutual funds, life insurance policies, annuities or municipal securities, even if you purchased these products from an insured bank or savings association.



What is the standard insurance amount?
The standard insurance amount is $250,000.00 per depositor, per insured bank, for each account ownership category. The FDIC's Electronic Deposit Insurance Estimator
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By clicking the button below, you are navigating to a third party website not maintained by F&M Bank. The third party is solely responsible for the content of its website including its privacy policy and the products and service it offers. If you do not wish to proceed, you can close this box to return to the F&M Bank website.
can help you determine if you have adequate deposit insurance for your accounts.



Is it possible to have more than $250,000.00 at one insured bank and still be fully covered?
You may qualify for more than $250,000.00 in coverage at one insured bank or savings association if you own deposit accounts in different ownership categories. The most common account ownership categories for individual and family deposits are single accounts, joint accounts, revocable trust accounts, and certain retirement accounts.



Where can I get more information about FDIC insurance?
You may contact your local F&M office, the FDIC at 1-877-ASK-FDIC, or visit the FDIC’s website at http://www.fdic.gov
leaving site

By clicking the button below, you are navigating to a third party website not maintained by F&M Bank. The third party is solely responsible for the content of its website including its privacy policy and the products and service it offers. If you do not wish to proceed, you can close this box to return to the F&M Bank website.
for more information.

 

Banking Service Questions

What is Bounce Protection?

All F&M Bank Certificates of Deposit are subject to penalties for early withdrawal.
Money Market accounts are limited to six withdrawals or transfers to another account of yours or to a third party by means of a preauthorized or automatic transfer or telephone order or instruction, computer transfer, or by check, draft, debit card or similar order to a third party. Exceeding these limitations may result in transfer of your account to one that pays no interest. A separate application and agreement are required for an ATM card, Online Banking, and Bill Pay privileges. Other transaction limitations or account fees may apply. Refer to the account agreements for details.
Applications limited to California residents only. Credit card applicant(s) require a personal deposit account relationship with F&M. All credit card programs require credit approval. Full details about these programs are provided when you apply and additional information is provided when you become a cardholder. Coverage is underwritten and administered by companies affiliated with Visa USA Inc. Certain coverage conditions, restrictions, limitations and exclusions apply.
Home equity lines of credit are available for both primary residence and second home locations. The plan has a variable rate feature. The index is the prime rate as published in the Wall Street Journal with a minimum floor rate of 4.750%. Maximum combined loan to value is 55.00% with line amounts available up to $500,000. All loans require credit approval. Terms and conditions may vary. Consult your tax advisor regarding deductibility of interest.
All loans require credit approval. Terms and conditions may vary.
Please be advised that without the loan number and signature, there may be a delay in processing your request.
All loans require a separate application and credit approval.
Business interest on checking accounts is available to sole proprietors and non-profit entities only. Other transaction or account fees may apply. Refer to the account agreements for details.
Savings accounts are limited to six pre-arranged withdrawals per statement cycle. Other transaction limitations or account fees may apply. Refer to the account agreements for details.
Credit card applicant(s) require a business deposit account relationship with F&M.  All credit card programs require credit approval.  Full program details are provided when you apply and additional information is provided when you become a cardholder. Coverage is underwritten and administered by companies affiliated with Visa USA Inc. Certain coverage conditions, restrictions, limitations and exclusions apply.
All loans are subject to credit approval.
Online Banking requires a Business Checking account. A separate application and agreement are required for Online Banking, Cash Management Services, or Bill Pay privileges. Other transaction or account fees may apply. Refer to the account agreements for details.
Savings accounts are limited to six pre-arranged withdrawals per statement cycle. A separate application and agreement are required for Online Banking and Bill Pay privileges. Transactions initiated between the hours of 3:00 PM and 12:00 AM PST on weekends or holidays will be processed the next business day. Other transaction limitations or account fees may apply. Refer to the account agreements for details.
Online Banking requires a Business or Personal account with F&M Bank. A separate application and agreement are required for Online Banking, Cash Management, and Bill Pay services. Transfers between accounts will be processed immediately if requested by 6pm. All other transactions initiated between the hours of 3:00 PM and 12:00 AM PST on weekends or holidays will be processed the next business day. Other transaction limitations or account fees may apply. Refer to the account agreements for details.
Some exclusions may apply.
The following Privacy Notice applies to Farmers & Merchants Bank customers only.
Since email is not a secure method of communication, please do not send any sensitive information (e.g. Social Security or account numbers) via email. If you need to include sensitive information in your communication to us, please contact us by phone.
Subject to credit approval, certain restrictions and limitations may apply.
No Closing Costs to the consumer for lines of $250,000.00 or less on refinance transactions. Loan amounts over $250,000.00 and all purchase transactions, third party or related origination costs to be paid by Borrower.

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