New Online Banking FAQs

  1. Why is F&M Upgrading its Online and Mobile Banking?
  2. Are all F&M Bank clients being upgraded to the new system?
  3. What if I have both Personal and Business accounts with F&M Bank?
  4. Is there any action required to start using the new F&M Online Banking system?
  5. What is a Secure Access Code (SAC)?
  6. Will I have to sign-up for F&M Online Banking?
  7. I have multiple accounts with F&M. Will I need to set-up multiple User IDs to see them all?
  8. Can I use the same User ID and Password for both Online Banking and Mobile?
  9. What are the User ID and password requirements?
  10. Do I need to set-up a new security image and challenge questions?
  11. Can I use my phone and tablet on the new system?
  12. Do I need to download a new F&M Mobile Banking app?
  13. Will my scheduled transfers convert over to the new Online Banking system?
  14. Will my transaction history transfer over to the new system?
  15. Will I have access to my eStatement history?
  16. Will I see my accounts that are held at other financial institutions?
  17. I cannot connect to third-party financial apps such as Mint, Quicken and Quickbooks. What should I do?
  18. Will I be able to initiate transfers to my accounts at other financial institutions?
  19. Are there minimum browser requirements for the new Online Banking system?
  20. Who do I contact if I have issues or questions?