General Mobile FAQs

  1. What is Mobile Banking?
  2. How do I sign up for Mobile Banking?
  3. How much does Mobile Banking cost?
  4. Is Mobile Banking secure?
  5. Which wireless carriers are supported?
  6. Do I need a text message or data plan with my wireless carrier?
  7. How do I install the Mobile Banking App?
  8. How do I access Mobile Banking on my mobile phone's browser?
  9. Can I access Bill Pay through Mobile Banking?
  10. How do I optimize my mobile web experience?
  11. Is F&M Mobile Banking supported on my mobile phone?
  12. I'm enrolled in Online Banking. Can I use my Online Banking Log in credentials for F&M Mobile Banking?
  13. How do I change my password?
  14. Who can I contact if I have questions?

Bill Pay for Mobile

  1. Can I pay bills with the Mobile App?
  2. Can I add payees within the Mobile App?
  3. Can I schedule a future dated payment in the Mobile App?
  4. Can I schedule a recurring payment?
  5. Can I cancel a bill payment with the Mobile App?
  6. Can I view my bill payment history with the Mobile App?
  7. Can I pay from different checking accounts?

Mobile Check Deposit

  1. What is Mobile Check Deposit?
  2. How much does Mobile Check Deposit cost?
  3. What are the eligibility requirements for Mobile Check Deposit?
  4. How do I know if I'm eligible to use Mobile Check Deposit?
  5. Are there transaction limits with Mobile Check Deposit?
  6. Where can I find Deposit within my downloaded app?
  7. Can I use Mobile Check Deposit with any mobile device?
  8. Are my checks deposited immediately?
  9. How do I view my deposit history?
  10. What should I do with the hard copies of my checks?
  11. How do I deposit a check on F&M Bank’s Online and Mobile Banking?
  12. What types of checks are not eligible for Mobile Check Deposit?
  13. My camera doesn’t work in the Mobile App, what can I do?
  14. Why am I receiving and error message when submitting my deposit?
  15. Who can I contact if I have questions about Mobile Check Deposit?

Text Banking - Mobile

  1. What is Text Banking?
  2. How much does Text Banking cost?
  3. How do I activate Text Banking?
  4. What is the F&M short code number?
  5. Can I use both Text Banking and Mobile Banking on my phone?
  6. Is Text Banking supported on my phone?
  7. Will I receive unsolicited text messaging from F&M Bank?
  8. What are the Text Banking commands?
  9. I enrolled my mobile phone number, but did not receive a text message. What should I do?
  10. What happens if I get a new mobile phone or change phone numbers?
  11. Can I use Text Banking on more than one mobile phone?
  12. What if my device is lost or stolen?
  13. How do I opt out of Text Banking?
  14. Who can I contact if I have questions about Text Banking?

Mobile Features for Business Clients

  1. Can I approve wires or ACH transactions in Mobile Banking?
  2. Can I initiate wires or ACH transactions in Mobile Banking?
  3. Who can I contact if I have questions

Touch ID

  1. What is Biometric Authentication?
  2. Will Touch ID® work on Android and iPhones?
  3. How does Touch ID® work?
  4. Does Touch ID® prevent others from accessing my mobile banking on my device?
  5. I’ve logged into the FMB Mobile Banking app, but do not see the option for Touch ID® in the settings menu?
  6. Will a password be required when using Touch ID®?
  7. If the device does not recognize my fingerprint or does not support Touch ID®, can I still access my account?
  8. What if my Touch ID® enabled device is lost or stolen?