General Mobile FAQs
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1. What is Mobile Banking?Mobile Banking allows you to access your personal and business accounts from your mobile device or smartphone through a downloadable mobile app or SMS (Short Message Service or text messages) depending on your preference and your phone capabilities.View Answer What is Mobile Banking View Answer Close What is Mobile Banking Close
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2. How do I sign up for Mobile Banking?F&M's Mobile Banking is available to all F&M clients. Simply download the mobile app and follow the on-screen prompts. Download FMB-Mobile.2.0 on the App Store here and get it on the Google Play Store here.View Answer How do I sign up for Mobile Banking View Answer Close How do I sign up for Mobile Banking Close
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3. How much does Mobile Banking cost?Currently, F&M Bank does not charge for this service, however your wireless carrier may charge you fees related to this service. Please ask your wireless carrier for more information. F&M reserves the right to assess fees for this service.View Answer How much does Mobile Banking cost View Answer Close How much does Mobile Banking cost Close
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4. Is Mobile Banking secure?Yes, F&M Mobile Banking service utilizes best practice security services from Online Banking such as HTTPS, TLS encryption, password access, biometrics and application time-out when not in use. Only the phones that you enroll can access your bank accounts. In addition, no account data is ever stored on your phone. In the event your phone is lost or stolen, Mobile Banking can be immediately disabled by logging in to Online Banking at fmb.com or calling us at (866) 437-0011.View Answer Is Mobile Banking secure View Answer Close Is Mobile Banking secure Close
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5. Which wireless carriers are supported?We support all the popular U.S. wireless phone carriers including AT&T®, Sprint®, T-Mobile®, and Verizon®.View Answer Which wireless carriers are supported View Answer Close Which wireless carriers are supported Close
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6. Do I need a text message or data plan with my wireless carrier?Yes, text messaging and data plans are typically needed. Please ask your wireless carrier for more information.View Answer Do I need a text message or data plan with my wireless carrier View Answer Close Do I need a text message or data plan with my wireless carrier Close
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8. How do I install the Mobile Banking App?Simply download the mobile app and follow the on-screen prompts. Download FMB-Mobile 2.0 on the App Store here and get it on the Google Play Store here.View Answer How do I install the Mobile Banking App View Answer Close How do I install the Mobile Banking App Close
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9. How do I access Mobile Banking on my mobile phone's browser?After successful enrollment, your phone will receive a text message with your Mobile Banking URL.View Answer How do I access Mobile Banking on my mobile phones browser View Answer Close How do I access Mobile Banking on my mobile phones browser Close
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11. Can I access Bill Pay through Mobile Banking?Yes. You will have the ability to send payments from your mobile device.View Answer Can I access Bill Pay through Mobile Banking View Answer Close Can I access Bill Pay through Mobile Banking Close
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12. How do I optimize my mobile web experience?Ensure your mobile phone's browser has cookies enabled.View Answer How do I optimize my mobile web experience View Answer Close How do I optimize my mobile web experience Close
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13. Is F&M Mobile Banking supported on my mobile phone?F&M Mobile Banking is supported on most mobile phones with a mobile web browser that supports cookies. In addition, the downloadable app is supported on most iPhone®, iPad®, and AndroidTM devices.View Answer Is FM Mobile Banking supported on my mobile phone View Answer Close Is FM Mobile Banking supported on my mobile phone Close
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15. I'm enrolled in Online Banking. Can I use my Online Banking Log in credentials for F&M Mobile Banking?Yes. The New F&M Online and Mobile Banking is one seamless user experience utilizing a single User ID and Password.View Answer Im enrolled in Online Banking Can I use my Online Banking Log in credentials for FM Mobile Banking View Answer Close Im enrolled in Online Banking Can I use my Online Banking Log in credentials for FM Mobile Banking Close
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16. How do I change my password?Log in to F&M Online Banking. Select Security Preferences under the Services menu. Select Change Password. Enter your old password, create a new password, and confirm your new password following the onscreen password criteria. Once complete, select Change Password.View Answer How do I change my password View Answer Close How do I change my password Close
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17. Who can I contact if I have questions?If you need help setting up F&M Mobile Banking or have questions about how to use it, please call us toll free at (866) 437-0011. F&M Bank’s Client Care Center is available between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, 8:00 a.m. to 9:00 p.m. Saturday, and 8:00 a.m. to 5:00 p.m. Sunday PT.View Answer Who can I contact if I have questions View Answer Close Who can I contact if I have questions Close
Bill Pay for Mobile
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1. Can I pay bills with the Mobile App?Yes, you make bill payments and set-up new payees in the mobile banking app.View Answer Can I pay bills with the Mobile App View Answer Close Can I pay bills with the Mobile App Close
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2. Can I add payees within the Mobile App?Yes, you can add payees within the mobile banking app.View Answer Can I add payees within the Mobile App View Answer Close Can I add payees within the Mobile App Close
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3. Can I schedule a future dated payment in the Mobile App?Yes, you are able to schedule a payment for future date(s).View Answer Can I schedule a future dated payment in the Mobile App View Answer Close Can I schedule a future dated payment in the Mobile App Close
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4. Can I schedule a recurring payment?Yes, you can schedule a recurring payment within the mobile banking app.View Answer Can I schedule a recurring payment View Answer Close Can I schedule a recurring payment Close
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5. Can I cancel a bill payment with the Mobile App?Yes, you can cancel a bill payment within the mobile banking app.View Answer Can I cancel a bill payment with the Mobile App View Answer Close Can I cancel a bill payment with the Mobile App Close
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6. Can I view my bill payment history with the Mobile App?Yes, you can view Bill Pay history within the mobile banking app.View Answer Can I view my bill payment history with the Mobile App View Answer Close Can I view my bill payment history with the Mobile App Close
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7. Can I pay from different checking accounts?Yes, you can select from any of your checking accounts with available funds.View Answer Can I pay from different checking accounts View Answer Close Can I pay from different checking accounts Close
Mobile Check Deposit
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1. What is Mobile Check Deposit?Mobile Check Deposit is an easy and convenient way to deposit checks into your accounts from your mobile phone or device. Take a photo of your check, enter the check information and securely submit your deposit for processing. Availability of your deposited funds is based on F&M's hold policies, are subject to verification and are not available for immediate withdrawal. Deposit limits and other restrictions apply.Learn More What is Mobile Check Deposit Learn More Close What is Mobile Check Deposit Close
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2. How much does Mobile Check Deposit cost?Currently, F&M Bank does not charge for this service, however your wireless carrier may charge you fees related to this service. Please ask your wireless carrier for more information. F&M reserves the right to assess fees for this service.Learn More How much does Mobile Check Deposit cost Learn More Close How much does Mobile Check Deposit cost Close
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3. What are the eligibility requirements for Mobile Check Deposit?Currently, active F&M clients who are enrolled in Online Banking and have at least one eligible checking account in good standing are automatically eligible. Other accounts may be subject to approval. To be in good standing, a client must have had no more than 3 NSFs (Non-Sufficient Funds) in the last 30 days and meet the qualifications of each eligible account.Learn More What are the eligibility requirements for Mobile Check Deposit Learn More Close What are the eligibility requirements for Mobile Check Deposit Close
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4. How do I know if I'm eligible to use Mobile Check Deposit?Certain eligibility requirements apply for this service. If you are eligible to use Mobile Check Deposit you will see the option to Deposit Check under the Transactions menu after you download and log in to the FMB-Mobile 2.0 App.Learn More How do I know if Im eligible to use Mobile Check Deposit Learn More Close How do I know if Im eligible to use Mobile Check Deposit Close
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5. Are there transaction limits with Mobile Check Deposit?Currently, deposits are limited to $2,500 per day and $5,000 per month. Limits can change without notice. Please refer to Services and Fees for current limits and other details.Learn More Are there transaction limits with Mobile Check Deposit Learn More Close Are there transaction limits with Mobile Check Deposit Close
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6. Where can I find Deposit within my downloaded app?The Deposit Check option is located under the Transactions menu within F&M Bank's Mobile Banking.Learn More Where can I find Deposit within my downloaded app Learn More Close Where can I find Deposit within my downloaded app Close
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7. Can I use Mobile Check Deposit with any mobile device?You must download and install the latest version of the FMB-Mobile App. Older mobile phones and devices without a camera are not supported. Eligible phones include:Learn More Can I use Mobile Check Deposit with any mobile device Learn More Close Can I use Mobile Check Deposit with any mobile device Close
- iPhone® (3G or higher) with iOS 4.0 or higher.
- iPad® with camera functionality.
- AndroidTM Phones (2.1 or higher)
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8. Are my checks deposited immediately?Availability of your deposited funds is based on F&M’s hold policies, are subject to verification and are not available for immediate withdrawal.Learn More Are my checks deposited immediately Learn More Close Are my checks deposited immediately Close
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9. How do I view my deposit history?Learn More How do I view my deposit history Learn More Close How do I view my deposit history CloseTap the More button on the top right hand side of the Home screen within F&M Bank's Mobile Banking. You will see a list of your deposit history as well as have the ability to search transactions.
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10. What should I do with the hard copies of my checks?After successfully submitting a deposit with Mobile Check Deposit, you must retain the original check or keep a sufficient copy of the front and back of the item for 90 days from the date of deposit until final settlement, should there be any dispute that the image does not satisfy legal equivalent requirements.Learn More What should I do with the hard copies of my checks Learn More Close What should I do with the hard copies of my checks Close
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11. What types of checks are not eligible for Mobile Check Deposit?Learn More What types of checks are not eligible for Mobile Check Deposit Learn More Close What types of checks are not eligible for Mobile Check Deposit Close
- Checks must be made payable to only you. (Joint checks or checks made payable to "Cash" are not allowed).
- Checks must not be drawn on a foreign bank or payable in a foreign currency.
- Checks must not be altered on the front in any way.
- Checks must have an authorized signature. Demand drafts or remotely created checks are not allowed.
- Checks must not be dated more than six months prior to the date of deposit.
- Checks must not have previously been returned stop payment or account closed.
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13. My camera doesn’t work in the Mobile App, what can I do?Learn More My camera doesnt work in the Mobile App Learn More Close My camera doesnt work in the Mobile App Close
In order to use the Mobile Deposit feature, the App requires access to your camera for capturing the check images. Activating the camera may vary depending on the type of phone.
- Activating your camera:
- Android™ (setting changes may vary by phone type)
- Open the device Settings
- Select Apps
- Select the F&M Mobile 2.0 App
- Select Permissions
- Activate the camera
- iPhone®
- Open the device Settings
- Choose the F&M Mobile 2.0 App
- Activate the camera
- Android™ (setting changes may vary by phone type)
- Activating your camera:
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14. Why am I receiving and error message when submitting my deposit?Learn More Why am I receiving and error message when submitting my deposit Learn More Close Why am I receiving and error message when submitting my deposit Close
If you are receiving an error message when submitting your deposit, there may be an issue with the captured image. Many of the newer mobile features such as HDR (High Dynamic Range), “Live” photos, and auto-zoom may cause the processing of the check image to fail. Use the following steps to review your camera settings to ensure successful completion of your deposit.
- Disabling HDR Mode
- Android™
- Open Camera app
- Select Settings
- Turn off HDR (Located under shooting method/mode)
- iPhone®
- Open Camera app
- Select HDR
- Select Off
- Android™
- Disabling “Live” photo for iPhone®
- Open Camera app
- Select
Icon - Ensure response displays “Live OFF”
- Auto-Zoom Troubleshoot
- Hold camera further away from the check
- Center check in the middle of the screen
- Review the check image to ensure that all corners of the check have been captured
- Disabling HDR Mode
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15. Who can I contact if I have questions about Mobile Check Deposit?If you need help setting up F&M Mobile Check Deposit or have questions about how to use it, please call us toll-free at (866) 437-0011. F&M Bank’s Client Care Center is available between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, 8:00 a.m. to 9:00 p.m. Saturday, and 8:00 a.m. to 5:00 p.m. Sunday PT.Learn More Who can I contact if I have questions about Mobile Check Deposit Learn More Close Who can I contact if I have questions about Mobile Check Deposit Close
Text Banking - Mobile
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1. What is Text Banking?Text Banking gives you access to your accounts via text messages (i.e. SMS or Short Message Service) on your mobile phone. You can request to see account balances or recent account history by texting a command to F&M's short code number 226563.Learn More What is Text Banking Learn More Close What is Text Banking Close
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2. How much does Text Banking cost?Currently, F&M Bank does not charge for this service, however your wireless carrier may charge you fees related to this service. Please ask your wireless carrier for more information. F&M reserves the right to assess fees for this service.Learn More How much does Text Banking cost Learn More Close How much does Text Banking cost Close
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3. How do I activate Text Banking?Complete enrollment for F&M Mobile Banking. After you enter your mobile phone number, you will receive an SMS text message with instructions on how to enroll in Text Banking. Reply "Yes" to the text message to complete enrollment in Text Banking.Learn More How do I activate Text Banking Learn More Close How do I activate Text Banking Close
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4. What is the F&M short code number?All text messaging should be sent to 226563.Learn More What is the FM short code number Learn More Close What is the FM short code number Close
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5. Can I use both Text Banking and Mobile Banking on my phone?Yes, you can use both mobile banking options from the same phone. To do so, you will need to activate each option on your phone prior to use.Learn More Can I use both Text Banking and Mobile Banking on my phone Learn More Close Can I use both Text Banking and Mobile Banking on my phone Close
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6. Is Text Banking supported on my phone?Text Banking should work on any mobile phone capable of text messaging (i.e. SMS or Short Message Service) from one of our supported carriers. We support all the popular U.S. wireless phone carriers including AT&T®, Sprint®, T-Mobile®, and Verizon®.Learn More Is Text Banking supported on my phone Learn More Close Is Text Banking supported on my phone Close
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7. Will I receive unsolicited text messaging from F&M Bank?No, you will only receive messages when you specifically request them with one of the Text Banking commands.Learn More Will I receive unsolicited text messaging from FM Bank Learn More Close Will I receive unsolicited text messaging from FM Bank Close
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8. What are the Text Banking commands?Learn More What are the Text Banking commands Learn More Close What are the Text Banking commands Close
Text Command Description Bal Request available balances for all linked accounts. Bal + account nickname Request available balance for a specific account. Example: BAL acct1 HISTORY / HIST + account nickname Request a list of the last 10 transactions for a specific account. TRANSFER / XFER + account nickname1 account + nickname2 amount Transfer a specified amount between linked accounts. Example: TRANSFER acct1 acct2 100.00 LIST Request a list of all available text commands. HELP Request a contact phone number and website address. STOP Disable Text Banking and stop all further text message communications. -
9. I enrolled my mobile phone number, but did not receive a text message. What should I do?Typically, you should receive a text message within a few minutes after enrolling. However, sometimes wireless carriers experience delays that slow down text message delivery. While waiting, make sure your mobile phone has a wireless signal. In addition, be sure you entered the correct phone number when you registered within Online Banking. If you still do not receive it, contact your wireless carrier to be sure text messaging is enabled on your phone.Learn More I enrolled my mobile phone number but did not receive a text message What should I do Learn More Close I enrolled my mobile phone number but did not receive a text message What should I do Close
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10. What happens if I get a new mobile phone or change phone numbers?If you get a new mobile phone or change phone numbers, be sure to return to Online Banking and update your mobile phone profile. You will need to download the app through your new mobile phone's app store and register your new mobile phone.Learn More What happens if I get a new mobile phone or change phone numbers Learn More Close What happens if I get a new mobile phone or change phone numbers Close
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11. Can I use Text Banking on more than one mobile phone?No. Your mobile phone is linked to your Online Banking profile.Learn More Can I use Text Banking on more than one mobile phone Learn More Close Can I use Text Banking on more than one mobile phone Close
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12. What if my device is lost or stolen?If you are concerned about misuse of your mobile phone, contact your wireless carrier immediately to stop all wireless service.Learn More What if my device is lost or stolen Learn More Close What if my device is lost or stolen Close
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13. How do I opt out of Text Banking?Text "Stop" to 226563. Your Text Banking service will be disabled.Learn More How do I opt out of Text Banking Learn More Close How do I opt out of Text Banking Close
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14. Who can I contact if I have questions about Text Banking?If you need help setting up F&M Text Banking or have questions about how to use it, please call us toll-free at (866) 437-0011. F&M Bank’s Client Care Center is available between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, 8:00 a.m. to 9:00 p.m. Saturday, and 8:00 a.m. to 5:00 p.m. Sunday PT.Learn More Who can I contact if I have questions Learn More Close Who can I contact if I have questions Close
Mobile Features for Business Clients
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1. Can I approve wires or ACH transactions in Mobile Banking?Yes, you can approve wires or ACH transactions through Mobile Banking.Learn More Can I approve wires or ACH transactions in Mobile Banking Learn More Close Can I approve wires or ACH transactions in Mobile Banking Close
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2. Can I initiate wires or ACH transactions in Mobile Banking?Yes, you can initiate wires or ACH transactions through Mobile Banking.Learn More Can I initiate wires or ACH transactions in Mobile Banking Learn More Close Can I initiate wires or ACH transactions in Mobile Banking Close
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6. Who can I contact if I have questionsIf you need help with mobile features for Business clients, please call us toll-free at (866) 437-0011.F&M Bank’s Client Care Center is available between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, 8:00 a.m. to 9:00 p.m. Saturday, and 8:00 a.m. to 5:00 p.m. Sunday PT.Learn More Who can I contact if I have questions Learn More Close Who can I contact if I have questions Close
Touch ID
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What is Biometric Authentication?Biometric authentication is a security process that relies on the unique biological characteristics, such as fingerprints or facial features of an individual to verify that he is who is says he is.Learn More What is Biometric Authentication Learn More Close What is Biometric Authentication Close
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2. Will Touch ID® work on Android and iPhones?Touch ID® is only available for Apple iOS Touch ID® enabled devices (iPhone 5s or later).Learn More Will Touch ID work on Android and iPhones Learn More Close Will Touch ID work on Android and iPhones Close
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3. How does Touch ID® work?Touch ID® allows you to log into the FMB mobile banking app with your fingerprint after you have enabled it on your mobile device.Learn More How does Touch ID work Learn More Close How does Touch ID work Close
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4. Does Touch ID® prevent others from accessing my mobile banking on my device?Touch ID® is designed to be secure, but we do not recommend using Touch ID® if you share the device passcode with others.Learn More Does Touch ID prevent others from accessing my mobile banking on my device Learn More Close Does Touch ID prevent others from accessing my mobile banking on my device Close
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6. I’ve logged into the FMB Mobile Banking app, but do not see the option for Touch ID® in the settings menu?You must update the FMB Mobile Banking app to version 3.0.8.Learn More Ive logged into the FMB Mobile Banking app but do not see the option for Touch ID Learn More Close Ive logged into the FMB Mobile Banking app but do not see the option for Touch ID Close
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7. Will a password be required when using Touch ID®?No. Once Touch ID® has been enabled, your fingerprint is the only required login credential.Learn More Will a password be required when using Touch ID Learn More Close Will a password be required when using Touch ID Close
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9. If the device does not recognize my fingerprint or does not support Touch ID®, can I still access my account?Yes. You always have the option of logging in with your username and password. After two active app sessions of failed attempts to recognize your fingerprint, your device passcode is required to enable Touch ID® on the device and for the app.Learn More If the device does not recognize my fingerprint or does not support Touch ID Learn More Close If the device does not recognize my fingerprint or does not support Touch ID Close
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10. What if my Touch ID® enabled device is lost or stolen?If your mobile device is lost or stolen and/or you feel your login credentials may have been compromised, please contact us at (866) 437-0011, M-F 7am-9pm, Sat 8am-9pm, and Sun 8am-5pm PT.Learn More What if my Touch ID enabled device is lost or stolen Learn More Close What if my Touch ID enabled device is lost or stolen Close