Bill Pay FAQs

  • 1. What is changing with my online Bill Pay?
    In addition to minor changes to the layout of the Bill Pay screen, we are adding new, rush payment delivery options for your convenience.
  • 2. Will I need to do anything after the upgrade?
    No action is required. All previously entered Bill Pay information (i.e. payees, scheduled payments, recurring payments, etc.) will remain in your online Bill Pay profile.
  • 3. What is the impact of this upgrade?
    Starting on Wednesday, February 21 from 1:30pm to Thursday, February 22 at 12:00 pm PT, Bill Pay will not be accessible through Online Banking. There will be no interruptions to any already scheduled payments during this time of unavailability.
  • 4. What are the new, rush delivery options for Bill Pay?
    The new, rush payment delivery options are “Same Day Delivery” and “Overnight Delivery.”
  • 5. What is Same Day Delivery?
    Same Day Delivery payments allow electronic payments to be received by the payee on the same day the payment is created. This option must be selected prior to submitting the payment for processing and has a fee of $12.95.
  • 6. What is Overnight Delivery?
    Overnight Delivery payments allow check payments to be received the following business day. This option must be selected prior to submitting the payment for processing and has a fee of $17.50. Since these payments are sent via UPS overnight mail, the payee address must be a physical address. Overnight deliveries cannot be made to a P.O. Box.
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Box com FAQs

  • 1. What do I do when I receive the “Please upload the files to my account” from my F&M Bank Loan Officer?
    Please click on the link and you will see an upload file symbol (“upload widget”) so you can submit files safely and securely to your F&M Loan Officer
  • 2. What is the upload widget?
    The widget gives loan clients the ability to upload and send large files to a loan officer, without having to use email. This addresses a common client request for an easy and secure way to provide information (tax returns, financial statements, etc.) that is often required as part of the loan application or loan maintenance process.
  • 3. Can I upload multiple files?
    Only one file at a time can be uploaded by using the widget. After uploading a file, you will be given the opportunity to click ' Upload another File' to upload as many files as you need .
  • 4. What is the maximum size limit of each file?
    Individual file size limit is 5GB; however, some older versions of browsers like Internet Explorer 8 (and earlier) and Firefox do not allow for uploads greater than 2GB. Older browsers have a technical design limit that does not allow for larger files to be uploaded. Using the latest version of Internet Explorer, Firefox, or your browser avoids this issue.
  • 6. What is the preferred file type for sending documents to F&M?
    Files are preferred to be (300DPI, B&W, TIFF). Some files that include color photos maybe sent as color files. Be aware that some files can be considerably larger if saved in higher resolution or in color formats.
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